Welcome to the Grievance Mechanism System

In order to streamline grievance requests and better serve you, we utilize a Grievance Mechanism system. Every grievance request is assigned a unique grievance number which you can use to track the progress and responses online.

Grievance App User Guide Go to training

The grievance resolution process includes 5 key stages:

Receive & Acknowledge

Lodging & Tracking

Investigation & Enquiry

Feedback from the Team

Close Out of the Grievance

Open a New Grievance

Please provide as much detail as possible so we can best assist you. To update a previously submitted grievance, please login.

Check Grievance Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

01. How do I submit a grievance online—step by step?

Everything you need to submit a grievance on this platform.

What you’ll need (before you start) A clear description of what happened, where and when it happened, and who or what was involved. Any ...

02. How can I track my grievance online—get updates?

Everything you need to track your case on this website.

What you need to check status Your reference number (shown on the confirmation screen after submission and in the acknowledgement email if ...